“Personally, it is one of the best things I have ever done. You will never look back!”
”Before engaging ADAPT by Design, we were doing a lot of firefighting. We were unclear about our roles which gave us poor accountability, and this reflected in the culture we had at the time.
We needed to work on our structure so that we were all pulling in the same direction. Given that, we kicked off by focusing on architecting the business, so everyone understood how the organisation functioned and who was responsible for what. We captured all of this knowledge in the embedADAPT platform. Every challenge we face, we have faced together with the support of the ADAPT team.
Today at SMS, our teams are more productive and accountable; we all have a greater understanding of the business as well as our colleagues. We use the embedADAPT platform daily; it is a fantastic tool for ensuring visibility of the knowledge, structure, teamwork and role clarity we needed. Personally, it is one of the best things I have ever done. You will never look back!NicolaSMS Group
“We are finally getting to the point where the Founder can achieve his succession goals…”
”We began our journey with ADAPT as we were struggling with the challenge of Founder succession. With the Founder at retirement age and no succession plan in play, we had a lot of uncertainty around how the business was going to operate in the future.
With the help of our ADAPT Coach, we were able to formulate a way forward, and this started by documenting where we had been. Taking the knowledge and passion of the Founder and communicating why we exist, how we agree to behave, and our shared vision for the future.
We then implemented initiatives to work more effectively together, developing teams to manage the work, tackling cultural issues, and fostering great relationships between peers. We actively check in with our staff on their engagement with ESM and are more proactive about closing the gap between what employees want and what we deliver.
Any change takes time and working through this journey has been ongoing for nearly two years. We are finally getting to the point where the Founder can achieve his succession goals and see the business continue successfully with a cohesive and productive leadership team.ClaudiaESM Strata
Chemo at Home
“… Our Practitioner has become a mentor, a confidant, a supporter and one of our most trusted advisors …”
”At Chemo at Home, we understood early on that recruiting people with the ‘right fit’ was critical for patients but also the sustainability of our business. But managing people is hard and at times overwhelming. When the cracks began to appear, we went the easy route of downplaying the issue and focusing on the operational parts of our business. That approach didn’t work for very long.
We were introduced to ADAPT by Design and were immediately impressed by the framework and accountability it could provide our business. It ensures we get consistent feedback from our team, enabling us to identify areas for improvement, learn what is and isn’t working and adapt.
Over the last 18 months, we have faced some significant challenges: growth in activity and staffing numbers, implementation of multiple new systems, infrastructure expenses and more. Just recently we reflected on this and realised without the ADAPT method; we probably would not have made it through this time. It came as a bit of a shock to realise we are now in the strongest position we have ever been.
Our ADAPT Practitioner has become a mentor, a confidant, a supporter and one of our most trusted advisors. She embodies the ADAPT values and has helped guide us through both the ADAPT process and some pretty difficult times.JulieChemo at Home
“… After only 18 months we have undertaken the most significant transfer of decision rights and ownership in our 40-year history….”
”Before we met ADAPT, we spent a lot of time creating systems to operate our business, only for those systems to go unused and gradually becoming forgotten or lost. It made handing over roles and tasks in the business impossible which left me feeling incredibly frustrated and often quite hopeless as I thought everything was ‘on me’.
Since starting our ADAPT journey, we have much greater clarity of our direction. We have been able to capture knowledge and processes on ONE platform, helping to engage and align the team. After only 18 months we have undertaken the most significant transfer of decision rights and ownership in our 40-year history.
Comprehensively systemising a business is uncommon. It takes time and effort to modify habits until they become normal behaviour. The initiative has been worth it, giving us a sustainable competitive advantage.
Allow yourself the time to fully embed ADAPT in your business and get going, right away! Whatever your doubts, I would recommend taking the leap of faith.DeanGilkison Investments
“… [ADAPT] travel along the journey with us facilitating, coaching and helping us as we learn. ….”
”Back in 2017 we were facing the overwhelming challenge of succession planning for the Founder of Sentient. We chose ADAPT to help us navigate through this change and quickly recognised both the immensity of the journey and how essential it was to embark on.
For us, the creation of explicit values has given us all a baseline of behaviours to work from, and return to, at difficult times.
The formalisation of our leadership team, and the rollout of a cultural leadership program has made an impressive and discernible difference to relationships within Sentient and to the way we work.
We have found it is worth every minute of effort. It encourages you to prioritise spending time ON the business and gives a structure to have difficult conversations and solve issues as they arise collaboratively with the support of your values.
I really appreciate the support we get from ADAPT, both face-to-face and online. They travel along the journey with us facilitating, coaching and helping us as we learn.SheinaSentient